Complaint
File a Complaint
We value your experience and are committed to addressing any concerns. Your feedback helps us improve our telehealth services and patient care.
We're Here to Listen
At VitalMena, patient satisfaction and quality of care are our top priorities. If your experience hasn't met your expectations, please let us know so we can investigate and make it right.
Um Hurair second, Royal palm business center, 13th floor office #4, OF13-4 Dubai, United Arab Emirates
Submit Your Details
Fill out the form below and our patient relations team will get back to you.
What Happens Next?
Acknowledgment
You will receive an email confirming we have successfully received your complaint within 24 hours.
Investigation
Our dedicated patient relations team will thoroughly review the details and speak with the relevant medical staff.
Resolution
We aim to provide a comprehensive response, explanation, and resolution within 5 to 7 business days.