Terms of Use
By accessing this website or using any services at Vital Mena Health, you confirm that you have read, understood, and agree to be bound by these Terms of Use.
1. Introduction & Acceptance
BINDING AGREEMENT: By accessing this website or using any services at Vital Mena Health, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, please do not use this website or book an appointment.
Vital Mena Health is a DHA-licensed pulmonology clinic in Dubai, UAE, providing in-person consultations and diagnostic services only. These Terms govern your use of our website, appointment booking services, and related patient communications.
2. Definitions
| Term | Definition |
|---|---|
| "Clinic" | Vital Mena Health, DHA-licensed pulmonology clinic in Dubai, UAE |
| "User" | Any person accessing this website or contacting the Clinic |
| "Patient" | Any individual receiving or seeking clinical services at the Clinic |
| "Services" | All consultations, diagnostic procedures, and related clinical activities provided at the Clinic |
| "Booking" | An appointment request or confirmed appointment for a consultation or procedure |
| "Diagnostic Procedure" | Any of: spirometry, lung function test, bronchoscopy, sleep study (polysomnography), chest X-ray, or CT scan |
| "DHA" | Dubai Health Authority — the regulatory body licensing Vital Mena Health |
| "PDPL" | UAE Federal Decree-Law No. 45/2021 on Personal Data Protection |
3. Eligibility
3.1 Age
In accordance with UAE law, users must be 21 years of age or older to independently enter into agreements via this website. Individuals aged 18–20 may book with parental or guardian consent.
3.2 Booking for Minors
Appointments for patients under 18 years of age must be made by a parent or legal guardian, who must be present at all consultations and provide written consent for all diagnostic procedures.
3.3 Booking for Incapacitated Adults
Where a patient cannot consent due to incapacity, their legal representative or next of kin may arrange care on their behalf with appropriate documentation.
4. Website Use
4.1 Permitted Use
- Browse information about pulmonology services and conditions
- Submit appointment booking requests
- Make enquiries via contact forms or WhatsApp
- Subscribe to the newsletter (opt-in)
4.2 Prohibited Use
- Submitting false or misleading personal or health information
- Attempting to gain unauthorised access to systems or data
- Scraping, crawling, or automated extraction of website content
- Harassing, abusing, or threatening clinic staff through any channel
UAE Cybercrime Warning
Unauthorised access to computer systems, deliberate disruption of online services, and electronic harassment are criminal offences under UAE Federal Law No. 5/2012 (as amended by Federal Decree-Law No. 34/2021). Violations may result in imprisonment and/or significant financial penalties.
5. Appointment Booking
5.1 Booking Process
Appointment requests may be submitted via the website, telephone, WhatsApp, or in person. All bookings are subject to availability and clinical appropriateness. A booking is confirmed only upon receipt of written or verbal confirmation from the Clinic.
5.2 Cancellation Notice
Patients must provide at least 24 hours notice to cancel or reschedule a consultation. For diagnostic procedures, longer notice periods apply (see our Cancellation & Refund Policy).
5.3 Insurance Pre-authorisation
Insured patients are responsible for ensuring that required pre-authorisation is obtained from their insurer before attending for procedures, in accordance with Dubai Law No. 11/2013. The Clinic will assist with pre-authorisation requests but cannot guarantee insurer approval.
5.4 Late Arrivals
A 15-minute grace period applies. Patients arriving more than 15 minutes late may be required to reschedule. This will be treated as a late cancellation for refund purposes.
6. Diagnostic Procedures & Clinical Services
6.1 Lung Function Tests
- Patients must follow all preparation instructions provided at the time of booking
- Refrain from using short-acting bronchodilators for at least 4 hours before the test
- Do not smoke for at least 4 hours before the test
- Results are interpreted only by a qualified DHA-licensed pulmonologist
6.2 Bronchoscopy
- A separate written informed consent form must be signed before the procedure
- Follow strict NPO (nil per oral) instructions — no food/drink for at least 6 hours
- Arrange transport home after the procedure (no driving post-sedation)
- A responsible adult must accompany the patient home
6.3 Sleep Studies
- Conducted at the clinic or home-based, depending on clinical assessment
- Full patient preparation instructions provided at scheduling
- CPAP/BiPAP prescriptions issued following sleep study result review
6.4 Chest Imaging (X-Ray & CT Scan)
- Declare pregnancy or possible pregnancy before any imaging procedure
- Conducted in accordance with DHA radiation safety protocols
- Imaging reports provided to the treating pulmonologist
7. Medical Disclaimer
Content published on this website is provided for general health information purposes only. It does not constitute medical advice and does not create a doctor-patient relationship.
Respiratory symptoms — including persistent cough, breathlessness, wheezing, chest pain, or abnormal snoring — require in-person clinical assessment. Do not self-diagnose or delay seeking medical attention based on website content.
EMERGENCY
If you are experiencing a respiratory emergency, severe breathing difficulty, chest pain, or loss of consciousness, call 998 (UAE Emergency Services) immediately. Vital Mena Health is an outpatient clinic and is not equipped to manage acute emergency care.
8. Insurance & Payment
- The Clinic accepts a range of Dubai health insurance plans in accordance with Dubai Law No. 11/2013
- Patients are responsible for any applicable co-payments, deductibles, or non-covered amounts
- Self-pay patients will be provided with a fee schedule upon request
- Billing disputes must be raised within 30 days of receiving an invoice
- The Clinic reserves the right to decline insurance plans that do not meet DHA participation standards
9. Intellectual Property
All content on this website — including text, images, logos, clinical content, and designs — is the intellectual property of Vital Mena Health and is protected under UAE Federal Law No. 38/2021 on Intellectual Property. Reproduction, distribution, or commercial use without written consent is strictly prohibited.
10. Privacy
Your personal and health data is processed in accordance with our Privacy Policy, which is incorporated into these Terms by reference and is available at [www.vitalmenahealth.com]. By using our services, you consent to the data practices described in that policy.
11. Newsletter
Newsletter subscription is strictly opt-in and complies with TDRA regulations. Subscribers may unsubscribe at any time. Newsletter content is for health awareness only and does not constitute medical advice.
12. Third-Party Links
This website may contain links to third-party services including the online booking portal, WhatsApp Business, and social media platforms. Vital Mena Health is not responsible for the privacy practices or content of these third-party services. Use of third-party platforms is subject to their respective terms and privacy policies.
13. Disclaimers & Limitation of Liability
The Clinic endeavours to keep website content accurate and up-to-date, but makes no warranty as to its completeness or fitness for any particular purpose.
Nothing in these Terms limits liability for death, personal injury, or any other liability that cannot be excluded by law, including under UAE Federal Law No. 4/2016 on Medical Liability.
In all other cases, the Clinic's aggregate liability to a user for claims arising from website use shall not exceed the value of the appointment or service paid for.
14. Patient Rights
These Terms are supplemented by the DHA Patient Rights & Responsibilities Charter, which is available at the clinic and at [www.vitalmenahealth.com]. Patients have the right to be informed, to consent to treatment, to access their records, and to complain without reprisal.
15. Complaints
15.1 Internal Complaints
- Complaints may be submitted via teledoc@vitalmenahealth.com or in person at the clinic reception
- Acknowledgement: within 2 business days
- Full response: within 7 business days
15.2 External Escalation
| Authority | Contact |
|---|---|
| DHA Patient Complaints | Tel: 800-342 (toll-free in Dubai) |
| Dubai Economy & Tourism | Tel: 600-545-555 |
| MOHAP Complaints | www.mohap.gov.ae |
Clinic Contact Information
- Vital Mena: 045781600
- Email: teledoc@vitalmenahealth.com
- Address: Um Hurair second, Royal palm business center, 13th floor office #4, OF13-4 Dubai, United Arab Emirates
16. Governing Law
These Terms are governed by the laws of Dubai and the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Dubai courts.
In the event of any conflict between an English and an Arabic version of these Terms, the Arabic version shall prevail in accordance with UAE law.
17. Force Majeure
The Clinic shall not be liable for any failure or delay in performance of obligations caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, power failures, or civil unrest.
18. Modifications
These Terms may be updated from time to time. The current version is always published at [www.vitalmenahealth.com]. Continued use of the website or services after publication of an updated version constitutes acceptance of the revised Terms.
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